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Terms Conditions That Govern Your genting88 Account

These Terms & Conditions set out what you agree to when you open an account, make deposits through Touch 'n Go eWallet, Boost or GrabPay, and access any part of the genting88 platform.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPaySubject to local law eligibilityUpdated terms take effect on publicationContact support if anything is unclear

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What These Terms Cover and How They Apply

genting88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing genting88 and using any feature — from funding your account wallet to placing a wager on Football Sportsbook or spinning through Borneo Rainbow Slots — you accept these terms in full. Eligibility depends on your location and local law; access is available only where

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local law permits. We may update these terms at any time. When we do, the revised version is posted here and takes effect immediately. Continuing to use your account after a change is posted means you accept the updated terms. Your account is personal and non-transferable.
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You are responsible for all activity logged under your credentials. Deposits made through local payment rails such as Touch 'n Go eWallet, Boost and GrabPay are processed according to the deposit rules in your account dashboard. Withdrawals are subject to account verification steps before funds are
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released. We reserve the right to suspend or close any account where there is evidence of misuse, duplicate registration or activity that conflicts with these terms. If you believe a suspension was applied in error, contact our support team directly with your account details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or if you need to raise a concern about your account status, there are three direct ways to get a response. Players in George Town and across Malaysia can reach the same support channels — no separate regional routing required. Have your account ID ready when you write in so our team can pull up your record immediately.

Live Chat Open the chat widget while logged in to raise a terms or account query. A support agent can walk through the relevant clause with you in real time.

Email Support Write to our support address for detailed terms questions. Include your account ID and the specific clause or transaction date you are asking about.

Account Help Centre The Help Centre inside your account dashboard covers common terms questions — account limits, deposit rules and what happens during a verification hold.

HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

These Terms & Conditions are not just about what you can do — they also set out what we are obligated to do for you. Here is how we handle the four areas that matter most to your account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unauthorised activity, notify support immediately so we can freeze the account and investigate.

Data Handling

We collect only the data needed to operate your account — your registration details, payment records and session logs. We do not sell your personal data to third parties outside of regulated operational partners.

Cookie and Session Policy

We use session cookies to keep you logged in and to remember your preferred payment method, such as Touch 'n Go eWallet or Boost. You can manage cookie preferences in your browser settings.

Requesting Changes or Corrections

If your registered details are incorrect, you can update most fields in account settings. For identity-linked fields, submit a correction request via email support with supporting documents.

Common Questions About These Terms & Conditions

These are the questions we receive most often about how the Terms & Conditions apply to real account situations — deposits, verification, account access and what happens when terms are updated.

Yes. All deposit methods, including Touch 'n Go eWallet, Boost and GrabPay, are covered by these terms. The deposit rules section in your account dashboard gives the specific steps for each payment rail.

Updated terms are posted here and take effect immediately. If you continue using your account after a revision is published, that counts as acceptance. We recommend checking this page periodically for any changes.

No. Your account is personal and non-transferable under these terms. Sharing access, including login credentials or linked payment methods, is a breach that can result in account suspension.

Contact support via live chat or email with your account ID and the transaction reference. Our team will review the verification status and respond with the next step required to resolve the hold.

The same terms apply across Malaysia. Eligibility to access the platform depends on local law in your region. Where local law permits access, these terms govern your account fully.

Minor details can be updated in account settings. Identity-linked fields require an email request with supporting documents. Our team will confirm once the correction has been processed and verified.

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